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Service terms of use

Welcome to the proxy service PapaProxy.net. We value and love each of our clients and are always ready to accommodate; however, you should adhere to simple rules to ensure our cooperation is mutually beneficial.

What is prohibited in our service?

Fees for complaints handling and violations of service rules

Age restrictions and legal capacity

Refund policy

Speed and traffic limitations

Concurrent connection limits

Rules for issuing trial tariffs

Regulations for responding to requests to the support service

Additional services for proxy service

Proxy functionality for specific sites cannot be guaranteed

Do you have any blocked sites?

Proxy Geolocation Check

User accounts and their security

Intellectual property rights

Changes to the terms

Termination of the agreement

Terms of the Affiliate Program

What is Prohibited?

We stand against any illegal activities of our clients. In our service, there are several restrictions, and our proxies are prohibited from being used for:

  • Committing illegal acts or other violations of applicable law;
  • Threats, causing harassment or violating the privacy of others, unauthorized messaging, interception, tracking, or modification of messages not intended for you;
  • Distributing malware (trojans, miners, viruses, etc.);
  • Conducting brute force attacks (password cracking and hacking);
  • Engaging in deceptive and fraudulent activities, misleading, phishing, stealing or attempting to steal personal identification data;
  • Participating in illegal gambling or advertising such activities;
  • Actions that demean human dignity, intimidate people, provoke violence, or incite harm to any person or group of people based on their age, gender, race, ethnic or national origin, religion, sexual orientation, disability, geographical location, or any other illegal basis;
  • Exploiting or harming children;
  • Selling, buying, or advertising prohibited or restricted goods or services;
  • Downloading, uploading, transmitting, and displaying materials related to pornography or violence, and providing access to such materials;
  • Collecting personal information without proper authorization. This information includes, in particular, the names and email addresses of account holders;
  • Participating in any activity that disrupts or impedes the operation of services or products of our service;
  • Infringing copyrights, trademark rights, patent rights, or the intellectual property rights of others;
  • Violating the rights of any individuals to privacy or publicity.

You must not use the services of "papaproxy.net" in any way that violates the Terms of Use, Service Provision Conditions, or licenses applicable to specific services. You also do not have the right to sell, resell, or duplicate any products or services of the company without its written permission. The points listed above are provided as examples. This list should not be considered complete and final, as we may periodically update it. Our service reserves the right to remove any content or suspend the service of those users who, in our opinion, violate these conditions.

Fees for Complaint Review and Violations of Service Rules

To ensure quality and timely consideration of complaints (abuse) related to violations of our service usage rules, PapaProxy.net introduces a fee for complaint review. As of February 7, 2024, a fee of 30 US dollars will be charged for processing each complaint. This measure is aimed at covering administrative expenses associated with investigating and making decisions on complaints. A separate invoice is issued for each individual complaint (abuse).

Upon receiving a complaint, we will conduct a comprehensive investigation to establish the facts and take appropriate measures. The client will be notified of the complaint and will be given an opportunity to comment and explain the situation. Immediately after a complaint is received, the client's service(s) are suspend until the reasons are clarified.

The fee for reviewing a complaint is non-refundable and is charged regardless of the outcome of the complaint review. An invoice is issued after the investigation is conducted. Payment must be made within 3 days from the date of the invoice for the service. Notifications of complaints are strictly sent through the ticket system in the personal account. If a complaint does not fall under the conditions requiring payment, or if PapaProxy.net at its discretion decides that the complaint was unjustifiably filed, the fee may be refunded.

We reserve the right to change the fee for complaint review at any time without prior notice. Changes in the fee will be published on our website and will take effect immediately after publication. By continuing to use our services after such changes, users agree to the updated complaint review fee.

In the case of repeated complaints against a client, PapaProxy.net reserves the right to immediately suspend all services without the possibility of a refund. A client may be exempted from paying the complaint review fee at PapaProxy.net's discretion, especially in cases where the client actively cooperates and takes all measures to prevent such a situation from recurring in the future.

Age Restrictions and Legal Capacity

Access to the services of PapaProxy.net is granted only to individuals who have reached the age of 18 and possess full legal capacity in accordance with the laws of their country of residence. By using our service, you confirm that you meet these criteria and have the right to enter into legal contracts and obligations. You also confirm that the information you provide at registration or at any other time is accurate and up to date. Violation of these conditions may lead to the immediate termination of access to the service without prior notice.

Refund Policy

We aim for a high level of customer satisfaction and offer a refund option in accordance with our refund policy. If the services of PapaProxy.net do not meet your expectations, you may submit a refund request within the period specified on a dedicated page of our website related to the refund policy.

All refund requests are reviewed in accordance with the terms outlined in our refund policy. We reserve the right to deny a refund request if violations of our service usage terms are found.

For more information and to submit a refund request, please refer to the "Refund Policy" section on our website.

Speed and Traffic Limitations

To ensure the stability and reliability of our services for all customers, PapaProxy.net may apply speed limits to all accounts. These limits depend on the selected pricing plan and are aimed at preventing excessive resource usage, which could negatively impact the service quality and convenience for other customers.

  • For tariff plans up to 3000 IP addresses, the maximum speed is set to 500 Mbps.
  • For tariff plans from 3001 to 5000 IP addresses, the maximum speed is 1 Gbps.
  • For tariff plans from 5001 to 15000 IP addresses, the maximum speed is 1.5 Gbps.
  • For tariff plans from 15001 to 25000 IP addresses, the maximum speed is 2.5 Gbps.
  • For tariff plans over 25001 IP addresses, the maximum speed is 5 Gbps.

Exceeding the set limits may lead to a temporary reduction in available speed until the end of the billing period. In special cases, with significant and systematic exceeding of limits, PapaProxy.net reserves the right to suspend or limit access to services.

In case of detected violations, the client will be notified through the ticket system and will be advised to make changes in their operation or to upgrade their tariff plan. Speed restrictions are not applied without prior notice.

Concurrent Connection Limits

To ensure maximum stability and reliability of our service for all clients, we impose limits on the number of concurrent connections per pricing plan. This helps prevent excessive load from individual users and guarantees high-quality service.

  • Plans up to 999 IPs - 600 concurrent connections.
  • Plans from 1,000 to 4,999 IPs - 3 times the number of IPs in concurrent connections.
  • Plans from 5,000 to 14,999 IPs - 2 times the number of IPs in concurrent connections.
  • Plans from 15,000 IPs - the number of concurrent connections equals the number of IPs.

Exceeding these limits will switch your service to "Slow Mode," allowing only one concurrent connection per IP. The duration of this mode depends on the number of violations per day:

  • Up to 2 violations - 5 minutes.
  • 3 to 6 violations - 15 minutes.
  • 7 to 10 violations - 30 minutes.
  • More than 10 violations - 60 minutes.

For more details on connections and how to reduce their number, read this article. If you suspect connection limits, contact support through the ticket system. Our support staff will provide the necessary information and recommendations if needed.

Rules for Issuing Trial Tariffs

PapaProxy.net offers trial tariffs to familiarize yourself with the quality and speed of our proxy servers. Trial access is provided for a period of 60 minutes and is available to all new users who wish to evaluate our services before making a purchase.

Conditions for providing trial access:

  • The trial tariff is intended exclusively for assessing the quality and performance of PapaProxy.net services and is not meant for commercial use.
  • Each new user is granted the right to use the trial tariff once. Repeated provision of trial access to the same user may be restricted.
  • PapaProxy.net reserves the right to refuse trial access without explanation. Special attention is given to cases where there is suspicion of abuse of trial tariffs through the use of VPN services or temporary email addresses for registration, as well as multiple attempts to obtain trial access linked to one IP address.
  • In the case of detecting attempts to repeatedly obtain trial access from one IP address, PapaProxy.net reserves the right to block this IP address to prevent further attempts of abuse.

The purpose of providing trial access is to demonstrate the capabilities of our service and satisfy users' needs in evaluating the quality of services before making a purchase. We strive to provide all opportunities for our clients to make an informed choice.

Please understand the limitations of using trial tariffs and use the provided access in accordance with the conditions mentioned above.

Support Service Response Regulation

We are committed to ensuring every client receives timely and quality support, which is why we have introduced the following rules for handling inquiries:

  • Response Speed: We cherish our clients and strive to respond to all inquiries as quickly as possible. Typically, you will receive a response in less than 2 hours after creating a ticket. This is our way of showing how much we value your satisfaction and comfort while using our services.
  • Official Regulation: Despite our efforts to provide fast support, our official regulation stipulates a response time within 24 hours from the receipt of your inquiry. This period is necessary for us to thoroughly review your question and prepare a comprehensive and helpful response.
  • How to Submit an Inquiry: To have your question addressed as quickly as possible, please fill out all fields when creating a ticket in the support system. Provide as much detail about your issue or question as possible, allowing us to find a solution faster.
  • Viewing Ticket History: At any time, you can check the status of your inquiry and view the history of all your requests in your personal account on our website. This is a convenient way to track the progress of resolving your issue.

We are grateful for your trust in our service and guarantee that each inquiry will be considered with due attention and professionalism. Your satisfaction with our service is our priority.

Additional Services for Proxy Service

As part of our proxy service, we offer a range of additional services designed to meet the individual needs of our clients. We aim to provide flexibility and convenience in using our proxies by offering both standard and paid services to optimize your experience.

 

Free Services

  • Exclusion of subnets from the proxy package.
  • Unscheduled proxy replacement at the client's request on the first day after purchase.
  • Replacement of part of the proxies in the service package.
  • Cancellation of service or services bypassing the cancellation restriction (once every 3 days).
  • Other actions that take minimal time.

 

Paid Services

Some specialized requests require additional resources and time from our technical department:

  • Splitting one large package into several smaller ones - $100 one-time fee.
  • Selecting and leaving only one or several subnets chosen by the client in the proxy package - $30 one-time fee.
  • Other tasks requiring time investment by the technical department are discussed individually with technical support.

Please note that this list of additional services is not exhaustive. We are always open to discussing your unique requirements and ready to offer customized solutions to ensure maximum efficiency and convenience of using our proxy services.

For more information on paid services or to request a customized proposal, please contact our support service through the ticket system.

Proxy Functionality for Specific Sites Cannot Be Guaranteed

We sell server proxies (data center proxies). They are not residential or mobile, so some sites may perceive them as IP addresses for automated actions or VPN usage. When using such proxies, it is necessary to carefully monitor browser fingerprints, fingerprints, and your profile's browsing history to avoid detection of proxy usage.

Despite having dedicated pages for proxies for specific sites, we sell a functional product — working proxies. We guarantee that all proxies work and have internet access, but we cannot guarantee that they will work with every site the client chooses. When purchasing the service, the client should be aware that proxies may partially or completely not work with their specific site.

In basic plans, we do not sell proxies for a specific site, but the client can always contact technical support to update the proxy list without waiting (free) or select IPs from the database that will work with a specific site (paid service).

Do you have any blocked sites?

As a proxy service provider, we place great emphasis on security and legal compliance in our operations. Due to the actions of some clients, we are forced to restrict access through our proxies to certain websites. Specifically, this includes all sites related to banks and leading payment systems, government websites, anything related to postal services and mailings, as well as stock exchanges.

Access to Google Search Results

It's important to note that access to Google's search results is blocked on most of our proxies; please consider this before making a purchase. However, other Google services operate normally. This measure is taken to ensure compliance with policies and to maintain the integrity of our services for all users.

Proxy Geolocation Check

To check the geolocation of our proxies, we use only the official RIPE tool. RIPE (Réseaux IP Européens Network Coordination Centre) is the primary source of IP geolocation data, as it manages the distribution of IP addresses in Europe and provides the most up-to-date information. Please consider this when purchasing proxy services on our site.

Server proxies can frequently update their location, which distinguishes them from residential and mobile proxies. Private databases such as 2IP, MaxMind, Ip2Location, Ipfy, and others are not official sources and may be updated with delays.

We strictly adhere to using official data sources. Note that companies like Google, Yandex, Meta, and Instagram also maintain their own geolocation databases, and it is not possible to check IP addresses against their databases.

User Accounts and Their Security

When creating an account with PapaProxy.net, you bear full responsibility for maintaining the confidentiality of your account details, including your password, as well as for all activities conducted through your account. We strongly recommend using "strong" passwords (passwords that consist of a combination of uppercase and lowercase letters, numbers, and symbols) and not sharing them with third parties.

In the event of any unauthorized use of your account or other security breaches, you are required to immediately notify PapaProxy.net. PapaProxy.net is not responsible for any loss or damage arising from your failure to comply with the above security requirements.

We take reasonable precautions to protect user account information, but the security of your information also depends on your adherence to security policies. Remember, data transmission over the internet can never be guaranteed to be completely secure. While we strive to protect your personal information, PapaProxy.net cannot guarantee or ensure the absolute security of any information you transmit to us or our services.

Intellectual Property Rights

All content and services of PapaProxy.net, including but not limited to texts, graphics, logos, images, as well as software, are the property of PapaProxy.net or its licensors and are protected by intellectual property laws. Without the explicit written permission of PapaProxy.net, no part of the services and content of the site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way.

You may use the services and content of PapaProxy.net exclusively for personal and non-commercial purposes, provided that you retain all notices of intellectual property rights and other proprietary rights contained in the original materials and do not alter the content in any way.

Any use of the content of PapaProxy.net outside the scope of permissible use defined in these terms, without prior written permission, is strictly prohibited and may lead to civil and criminal liability.

Changes to the Terms

PapaProxy.net reserves the right to modify these Terms of Use, as well as any other documents, policies, or guidelines published on our website, at any time and without prior notice. Changes become effective immediately upon their publication on the website.

We recommend users regularly review the Terms of Use and related documents to stay informed of any updates or changes. Continuing to use PapaProxy.net's services after changes have been made signifies your acceptance of the updated terms. If you do not agree with the changes, your sole recourse is to stop using PapaProxy.net’s services.

Changes may include, among other things, the introduction of new services, modification of existing services, addition of new features or removal of old ones, as well as changes to fees and payment terms.

Termination of Service

PapaProxy.net reserves the right, at its discretion and without prior notice, to suspend or terminate your access to the services, in whole or in part, at any time if you violate the aforementioned terms of use, applicable law, or if your behavior is harmful to the interests of other users, PapaProxy.net, or third parties.

Upon termination of access to the services for any of the reasons mentioned above, you must immediately cease using the service and delete all copies of any materials downloaded from our site, and all derivatives thereof.

PapaProxy.net also reserves the right to modify, suspend, or discontinue providing any services (or any part thereof) at any time with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of services.

In the event of the termination of your account, you will still be obligated to fulfill all your responsibilities incurred prior to the termination date, including the payment of all amounts due to PapaProxy.net.

Prohibited Actions in the Affiliate Program

1. Registering fake accounts to receive affiliate payouts (e.g., registering yourself through your referral link) is prohibited.
2. Spam of any kind (via email, forums, blogs, websites) and any actions that could lead to IP address blocking are prohibited.
3. Creating phishing websites under our brand or similar to it is strictly forbidden.
4. Intentionally misleading visitors about proxy purchasing terms or using outdated information is unacceptable.
5. Attracting traffic from sites containing illegal, pornographic, offensive content, political propaganda, or low-quality traffic sites is forbidden.
6. Creating threads on forums on behalf of our company without prior approval is not allowed.
7. Using contextual advertising for brand-related queries without approval is prohibited.

In case of a violation of these rules, the partner may lose their payouts, and their affiliate account may be blocked. The administration reserves the right to request examples of the partner’s traffic sources to verify their compliance with these rules. By starting to work with our affiliate program, you automatically agree to these terms. All affiliate commissions are credited to your account within 30 days after your referral's payment.

Terms of Service updated July 27, 2024 and effective immediately.