Service terms of use

Welcome to PapaProxy.net. We value and appreciate every client, and we are always ready to meet you halfway. However, to ensure our cooperation is as smooth and mutually beneficial as possible, please follow these simple rules.

What is prohibited on our service?

Penalty fees for complaints and rule violations

Age requirements and legal capacity

Refund policy

Speed and traffic limitations

Concurrent connections limitation

Trial plan issuance rules

Support response time regulations

Creating risks for service infrastructure

Additional services within the platform

Proxy functionality on specific websites is not guaranteed

What we block

Proxy geolocation verification

User accounts and their security

Intellectual property rights

Changes to Terms

Termination

Affiliate program terms

What Is Prohibited on Our Service?

We strictly oppose any illegal activities by our clients. Our service has certain restrictions, and the use of our proxies is prohibited for:

Engaging in illegal activities or any violations of applicable law;
Threatening, harassing, or violating the privacy rights of others; unauthorized message distribution, interception, tracking, or alteration of messages not intended for you;
Distributing malware (Trojans, miners, viruses, etc.);
Conducting brute force attacks (password cracking attempts);
Engaging in fraudulent activities, deception, phishing, identity theft, or attempts to steal personal identification data;
Participating in or promoting illegal gambling activities;
Engaging in actions that demean human dignity, intimidate, provoke violence, or incite harm against individuals or groups based on age, gender, race, ethnicity, nationality, religion, sexual orientation, disability, geographic location, or any other unlawful basis;
Exploiting or harming children;
Selling, purchasing, or promoting products or services that are prohibited or restricted;
Uploading, downloading, transmitting, or displaying materials related to pornography or violence, or providing access to such materials;
Collecting personal information without proper consent, including but not limited to account holder names and email addresses;
Engaging in any activity that disrupts or interferes with the functioning of our services or products;
Violating copyrights, trademark rights, patent rights, or any other intellectual property rights of others;
Violating any individual's rights to privacy or publicity.

You must not use the services of "papaproxy.net" in any way that violates the Terms of Use, Service Terms, or licenses applicable to specific services. You are also not permitted to sell, resell, or duplicate any of the company's products or services without written permission. The points listed above are provided as examples. They should not be considered exhaustive, as we may update them periodically. Our service reserves the right to remove any content or suspend service for users whom we believe are violating these terms.

Complaint processing fee and service rules violations

To ensure the quality and timely processing of complaints (abuse reports) related to violations of our service usage rules, PapaProxy.net introduces a complaint processing fee. Starting from February 7, 2024, a fee of 30 USD will be charged for handling each complaint. This measure is intended to cover the administrative costs associated with investigating and resolving complaints. A separate invoice is issued for each individual complaint (abuse report).

Upon receipt of a complaint, the client's service(s) will be immediately suspended pending investigation. We will conduct a thorough investigation to establish the facts and determine appropriate actions. The client will be notified about the complaint and will be given an opportunity to comment and explain the situation.

The complaint processing fee is non-refundable and is charged regardless of the outcome of the investigation. The invoice must be paid within 3 days from the date of issuance. Notifications regarding complaints are sent exclusively through the ticket system in the client's account. If a complaint does not meet the criteria requiring payment, or if PapaProxy.net, at its sole discretion, determines that the complaint was unjustified, the fee may be waived.

We reserve the right to change the amount of the complaint processing fee at any time without prior notice. Any changes will be published on this page (https://papaproxy.net/docs/terms_of_use.php) and will take effect immediately upon publication. By continuing to use our services after such changes, users agree to the updated fee terms.

In the event of multiple complaints against a client, PapaProxy.net reserves the right to immediately suspend all services without the possibility of a refund. A client may be exempted from paying the complaint processing fee at PapaProxy.net’s discretion, particularly if the client actively cooperates and takes all necessary measures to prevent future incidents.

Age restrictions and legal capacity

Access to the services of PapaProxy.net is permitted only to individuals who are at least 18 years old and possess full legal capacity under the laws of their country of residence. By using our service, you confirm that you meet these criteria and are legally authorized to enter into binding contracts and obligations. You also confirm that the information you provide during registration or at any other time is accurate and up-to-date. Violation of these terms may result in immediate termination of your access to the service without prior notice.

Refund policy

We are committed to a high level of customer satisfaction and offer the possibility of a refund in accordance with our refund policy. If PapaProxy.net services do not meet your expectations, you may request a refund within the timeframe specified on the dedicated refund policy page of our website.

All refund requests are reviewed in accordance with the terms outlined in our refund policy. We reserve the right to deny a refund request if any violations of our service usage terms are identified.

For more information or to submit a refund request, please refer to the Refund Policy section on our website.

Speed limits

To ensure the stability and reliability of our services for all clients, PapaProxy.net may apply bandwidth limits to all accounts. These limits depend on the selected pricing plan and are designed to prevent excessive resource usage, which could negatively affect service quality and user experience for other clients.

Plans up to 300 IP addresses: maximum speed of 100 Mbps.
Plans up to 3000 IP addresses: maximum speed of 500 Mbps.
Plans from 3001 to 5000 IP addresses: maximum speed of 1 Gbps.
Plans from 5001 to 15000 IP addresses: maximum speed of 1.5 Gbps.
Plans from 15001 to 25000 IP addresses: maximum speed of 2.5 Gbps.
Plans from 25001 IP addresses and above: maximum speed of 5 Gbps.

Exceeding the set limits may lead to a temporary reduction in available speed until the end of the billing period. In special cases, if significant and systematic overuse is detected, PapaProxy.net reserves the right to suspend or restrict access to the services.

If any violations are detected, the client will be notified through the ticket system and offered options for adjusting their usage or upgrading their plan. No bandwidth restrictions will be applied without prior notice.

Concurrent connection limits

To ensure maximum service stability and reliability for all clients, we apply limits on the number of concurrent connections for each pricing plan. This helps prevent excessive load from individual users and guarantees high-quality service for everyone.

Plans up to 999 IPs — 600 concurrent connections.
Plans from 1,000 to 4,999 IPs — 3 times more connections than IPs.
Plans from 5,000 to 14,999 IPs — 2 times more connections than IPs.
Plans from 15,000 IPs and above — the connection limit equals the number of IPs.

If you exceed the limits, your service will switch to "Slow Mode," where only one concurrent connection per IP is available. The duration of Slow Mode depends on the number of violations within 24 hours:

Up to 2 violations — 5 minutes.
From 3 to 6 violations — 15 minutes.
From 7 to 10 violations — 30 minutes.
More than 10 violations — 60 minutes.

For more information on what concurrent connections are and how to reduce them, please read this article. If you suspect your service is being limited by connection count, please contact our technical support team through the ticket system. Our support agents will provide full diagnostics and recommendations if needed.

Test plan policy

PapaProxy.net offers test plans to allow users to evaluate the quality and speed of our proxy servers. Test access is provided for a period of 60 minutes and is available to all new users who wish to review our services before making a purchase.

Conditions for providing test access:

The test plan is intended solely for evaluating the quality and performance of PapaProxy.net services and must not be used for commercial purposes.
Each new user is entitled to one-time test access. Repeat requests for test access by the same user may be restricted.
PapaProxy.net reserves the right to deny test access without explanation. Special attention is given to cases where there is suspicion of abuse, such as using VPN services or temporary email addresses for registration, as well as multiple attempts to obtain test access linked to the same IP address.
If repeated attempts to obtain test access from the same IP address are detected, PapaProxy.net reserves the right to block that IP address to prevent further abuse.

The purpose of test access is to showcase the capabilities of our service and help users make an informed decision before purchasing. We strive to provide every opportunity for a proper evaluation of our services.

Please respect the usage restrictions on test plans and use the provided access in accordance with the conditions listed above.

Support ticket response policy

We are committed to providing each client with timely and high-quality assistance, and have therefore established the following rules for handling support requests:

Response Time: We value our clients and strive to answer all requests as quickly as possible. Typically, you will receive a reply within 2 hours after submitting a ticket. It is our way of showing how important your satisfaction and comfort are to us.
Official Policy: Although we make every effort to provide fast support, our official policy allows up to 24 hours to respond to a request. This time is necessary to thoroughly review your issue and prepare a detailed and helpful response.
How to Submit a Ticket: To ensure your inquiry is processed as quickly as possible, please complete all required fields when submitting a ticket. Providing detailed information about your issue or question helps us find a solution faster.
Viewing Ticket History: You can check the status of your request and view the history of all your previous tickets at any time in your account dashboard. It’s a convenient way to monitor the progress of your inquiry.

We appreciate your trust in our service and guarantee that every request will be handled with the utmost care and professionalism. Your satisfaction is our top priority.

Additional services within the platform

Within our proxy service, we offer a range of additional services aimed at meeting the individual needs of our clients. We strive to provide flexibility and comfort when working with our proxies, offering both standard and premium options to optimize your experience.

Free Services

Excluding specific subnets from your proxy package.
Unscheduled proxy replacement upon client request on the first day after purchase.
Partial replacement of proxies within an existing package.
Cancellation of services bypassing the "once every 3 days" restriction.
Other minor actions that require minimal time.

Paid Services

Some specialized requests require additional resources and time from our technical team:

Splitting a large proxy package into multiple smaller ones – $100 one-time fee.
Selecting and keeping only specific subnets within a proxy package as requested – $30 one-time fee.
Other tasks requiring significant technical resources are discussed individually with our support team.

Please note that this list of additional services is not exhaustive. We are always open to discussing your unique requirements and ready to offer tailored solutions to ensure maximum efficiency and convenience when using our proxy services.

For more information about premium services or to request a custom offer, please contact our support team through the ticket system.

Creating risks for service infrastructure

To ensure the stable operation of the service, we use a real-time monitoring system based on LLM (AI) that analyzes server load. Each request to a proxy server — similar to a curl request — is counted individually. The number of concurrent connections does not affect the request count, since thousands of requests can be sent through a single tunnel. Some users send tens of millions of requests per hour through a small number of connections, overloading the infrastructure and degrading service quality for other clients.

Load monitoring is performed by artificial intelligence (AI). If the excess load is minor, the client will receive a preliminary notice recommending a reduction in request intensity. If the load creates risks for the infrastructure, the system may immediately limit the number of allowed requests and send an automatic notification explaining the reasons for the restrictions.

Proxy functionality on specific websites cannot be guaranteed

We offer datacenter proxies — not residential or mobile proxies — which means some websites may identify them as IP addresses associated with automated actions or VPN usage. When using these proxies, it is essential to carefully manage your browser fingerprints, device profiles, and browsing history to avoid detection.

While we provide dedicated pages for proxies optimized for specific websites, we ultimately sell functional, operational proxies. We guarantee that 100% of the proxies are working and have full internet access. However, we cannot guarantee that 100% of the proxies will be compatible with every website a client chooses to use. By purchasing a service, the client acknowledges that some proxies may partially or completely fail to work with their specific target websites. For this reason, we offer a flexible refund policy available to all users.

Our standard plans do not include proxies tailored to specific websites by default. However, clients can always contact our support team to request an unscheduled proxy list update (free of charge) or request assistance in selecting IP addresses that work with a particular website (a paid service).

What we block

As a legal and officially registered proxy provider, we place a high priority on security and compliance with applicable laws. Due to the actions of some users, we are required to restrict access through our proxies to certain websites. This includes all websites related to banking and major payment systems, government portals, email services and mass mailing platforms, as well as stock exchanges. We also block access to websites operated by major technology companies such as Sony, BBC, Microsoft (live.com, microsoftonline.com, Skype), PlayStation, and Spamhaus.

You can always check whether a specific domain is blocked by contacting us via the online chat (bottom right corner of the website). This information is available 24/7.

Access to Google Search results

Please note that access to Google Search results is blocked on most of our proxies. It’s important to consider this before making a purchase. Other Google services, however, continue to function normally. This restriction is necessary to ensure compliance with policies and to maintain the quality and reliability of our services for all users.

Proxy geolocation verification

To verify the geolocation of our proxies, we rely exclusively on the official RIPE database. RIPE (Réseaux IP Européens Network Coordination Centre) is the primary source for IP geolocation data, as it manages IP address distribution in Europe and provides the most accurate and up-to-date information. Please keep this in mind when purchasing proxy services from our website.

Datacenter proxies can often change their registered location, which differentiates them from residential and mobile proxies. Private databases such as 2IP, MaxMind, IP2Location, Ipfy, and others are not considered official sources and may update with significant delays.

We strictly adhere to using data from official sources. Please also note that companies like Google, Yandex, Meta, and Instagram maintain their own internal IP geolocation databases, and it is not possible to verify IP addresses against those systems.

User accounts and security

When creating an account with PapaProxy.net, you are fully responsible for maintaining the confidentiality of your login credentials, including your password, and for all activities conducted under your account. We strongly recommend using strong passwords (a combination of uppercase and lowercase letters, numbers, and symbols) and keeping them private.

If you become aware of any unauthorized use of your account or any other security breach, you must immediately notify PapaProxy.net. We are not responsible for any loss or damage arising from your failure to comply with these security obligations.

While we take reasonable precautions to protect user account information, the security of your data also depends on your own adherence to security best practices. Please remember that data transmission over the internet can never be completely secure. Although we strive to protect your personal information, PapaProxy.net cannot guarantee or ensure the absolute security of any information you transmit to us or through our services.

Intellectual property rights

All content and services provided by PapaProxy.net, including but not limited to text, graphics, logos, images, and software, are the property of PapaProxy.net or its licensors and are protected by intellectual property laws. No part of the services or website content may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without the express written permission of PapaProxy.net.

You may use PapaProxy.net’s services and content solely for personal and non-commercial purposes, provided you retain all copyright and proprietary notices contained in the original materials and do not alter the content in any way.

Any use of PapaProxy.net’s content outside the scope of permitted use defined in these terms, without prior written authorization, is strictly prohibited and may result in civil and criminal liability.

Changes to the terms

PapaProxy.net reserves the right to modify these Terms of Use, as well as any other documents, policies, or guidelines published on our website, at any time and without prior notice. Changes take effect immediately upon publication on the website.

We encourage users to regularly review the Terms of Use and related documents to stay informed about any updates or changes. Your continued use of PapaProxy.net’s services after any changes indicates your acceptance of the updated terms. If you do not agree with the changes, your sole option is to discontinue using PapaProxy.net’s services.

Changes may include, but are not limited to, the introduction of new services, modifications to existing services, the addition of new features, the removal of old features, or updates to pricing and payment terms.

Termination

PapaProxy.net reserves the right, at its sole discretion and without prior notice, to suspend or terminate your access to the services, in whole or in part, at any time if you violate these Terms of Use, applicable laws, or if your behavior harms the interests of other users, PapaProxy.net, or third parties.

Upon termination of your access for any of the reasons mentioned above, you must immediately stop using the service and delete all copies of any materials downloaded from our website, along with any derivative works.

PapaProxy.net also reserves the right to modify, suspend, or discontinue any services (or any part thereof) at any time, with or without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the services.

If your account is terminated, you will still be responsible for fulfilling any obligations incurred before the date of termination, including any outstanding payments owed to PapaProxy.net.

Prohibited activities in the affiliate program

1. Creating "fake" accounts to receive affiliate payouts is prohibited (for example, registering yourself via your own referral link).
2. Spamming in any form (email, forums, blogs, websites) or any actions that could lead to IP address blocking are strictly forbidden.
3. Creating phishing websites that imitate or misuse our brand is strictly prohibited.
4. Misleading visitors about the terms and conditions of proxy purchases, or providing outdated information, is not allowed.
5. Driving traffic from websites containing illegal, pornographic, offensive content, political propaganda, or low-quality traffic is prohibited.
6. Posting on forums on behalf of our company without prior approval is not permitted.
7. Running paid ads using our brand keywords without prior consent is forbidden.

If any of these rules are violated, the affiliate may forfeit their payouts, and their affiliate account may be suspended. The administration reserves the right to request examples of traffic sources for verification. By participating in our affiliate program, you automatically agree to these terms. All affiliate commissions are credited to your account within 30 days after your referral’s payment.