Service terms of use

What is prohibited on our service?

Illegal use of our service is strictly prohibited. You may not use our proxies to:

• Engage in illegal activities or any violations of applicable law;
• Threaten, harass, or violate the privacy rights of others; intercept, monitor, or alter communications not intended for you;
• Distribute malware (trojans, cryptominers, viruses, etc.);
• Conduct brute-force attacks (password cracking attempts);
• Engage in fraud, deception, phishing, identity theft, or other attempts to obtain personally identifiable information;
• Participate in or promote illegal gambling;
• Engage in actions that demean human dignity, intimidate, provoke violence, or incite harm against individuals or groups based on age, gender, race, ethnicity, nationality, religion, sexual orientation, disability, geographic location, or any other protected characteristic;
• Exploit or harm children;
• Sell, purchase, or promote products or services that are prohibited or restricted;
• Upload, download, transmit, or display materials related to pornography or violence, or provide access to such materials;
• Collect personal information without proper consent, including but not limited to account holder names and email addresses;
• Engage in any activity that disrupts or interferes with the functioning of our services or products;
• Violate copyrights, trademarks, patents, or any other intellectual property rights;
• Violate any individual’s rights to privacy or publicity.

You must not use the services of PapaProxy.net in any way that violates the Terms of Use, Service Terms, or licenses applicable to specific services. You are also not permitted to sell, resell, or duplicate any of the company’s products or services without written permission. The list above is illustrative, not exhaustive — we may update it from time to time. We reserve the right to remove any content or suspend service for users we believe are violating these terms.

Complaint processing fee and rule violations

To ensure the quality and timely processing of complaints (abuse reports) related to violations of our service usage rules, PapaProxy.net charges a complaint processing fee. As of April 21, 2026, a $50 fee applies to each complaint. This fee covers the administrative costs of investigating and resolving complaints. A separate invoice is issued for each individual complaint (abuse report).

Upon receipt of a complaint, your service(s) will be immediately suspended pending investigation. We conduct a thorough investigation to establish the facts and determine the appropriate action. You'll be notified about the complaint and given an opportunity to comment and explain the situation.

The complaint processing fee is non-refundable and is charged regardless of the outcome of the investigation. The invoice must be paid within 3 days from the date of issuance. Notifications regarding complaints are sent exclusively through the ticket system in the Dashboard. If a complaint does not meet the criteria requiring payment, or if PapaProxy.net, at its sole discretion, determines that the complaint was unjustified, the fee may be waived.

We reserve the right to change the amount of the complaint processing fee at any time without prior notice. Any changes will be published on this page (https://papaproxy.net/docs/terms_of_use.php) and will take effect immediately upon publication. By continuing to use our services after such changes, you agree to the updated fee terms.

In the event of multiple complaints against you, PapaProxy.net reserves the right to immediately suspend all services without a refund. You may be exempted from the complaint processing fee at PapaProxy.net’s discretion, particularly if you actively cooperate and take all necessary measures to prevent future incidents.

Age restrictions and legal capacity

Access to the services of PapaProxy.net is permitted only to individuals who are at least 18 years old and possess full legal capacity under the laws of their country of residence. By using our service, you confirm that you meet these criteria and are legally authorized to enter into binding contracts and obligations. You also confirm that the information you provide during registration or at any other time is accurate and up-to-date. Violation of these terms may result in immediate termination of your access to the service without prior notice.

Refund policy

We offer refunds in accordance with our refund policy. If PapaProxy.net services don't meet your expectations, you can request a refund within the timeframe specified on our refund policy page.

All refund requests are reviewed in accordance with the terms outlined in our refund policy. We reserve the right to deny a refund request if any violations of our service usage terms are identified.

For more information or to submit a refund request, please refer to the Refund Policy section on our website.

Bandwidth fair use

To keep the service stable for everyone, we ask clients to stay within the following aggregate bandwidth guidelines:

• Plans up to 300 IPs: up to 100 Mbps.
• Plans up to 3,000 IPs: up to 500 Mbps.
• Plans with 3,001–5,000 IPs: up to 1 Gbps.
• Plans with 5,001–15,000 IPs: up to 1.5 Gbps.
• Plans with 15,001–25,000 IPs: up to 2.5 Gbps.
• Plans with 25,001+ IPs: up to 5 Gbps.

These are guidelines, not hard caps. If sustained usage significantly exceeds them, we'll contact you first — we may then temporarily reduce speeds for the rest of the billing period. No restrictions are ever applied without prior notice.

Concurrent connection limits

To ensure maximum service stability and reliability for all clients, we apply limits on the number of concurrent connections for each pricing plan. This helps prevent excessive load from individual users and guarantees high-quality service for everyone.

• Up to 999 IPs: 1,500 concurrent connections.
• 1,000–4,999 IPs: 3× the number of IPs.
• 5,000–14,999 IPs: 2× the number of IPs.
• Plans with 15,000+ IPs: the connection limit equals the number of IPs.

If you exceed the limits, your service will switch to “Slow Mode,” where only one concurrent connection per IP is available. The duration of Slow Mode depends on the number of violations within 24 hours:

• Up to 2 violations: 5 minutes.
• 3–6 violations: 15 minutes.
• 7–10 violations: 30 minutes.
• More than 10 violations: 60 minutes.

For more information on what concurrent connections are and how to reduce them, please read this article. If you suspect your service is being limited by connection count, please contact our technical support team through the ticket system. Our support agents will provide full diagnostics and recommendations if needed.

Free trial

PapaProxy.net offers a free trial so you can evaluate the quality and speed of our proxy servers before purchasing. Trial access lasts 60 minutes and is available to all new users.

Conditions for trial access:

• The free trial is intended solely for evaluating the quality and performance of PapaProxy.net services and must not be used for commercial purposes.
• Each new user is entitled to a single trial. Repeat trial requests may be denied.
• PapaProxy.net reserves the right to deny trial access without explanation. We pay particular attention to signs of abuse, such as registrations using VPNs or disposable email addresses, and multiple trial requests from the same IP address.
• If repeated trial requests from the same IP address are detected, PapaProxy.net reserves the right to block that IP address to prevent further abuse.

Please respect the usage restrictions on the free trial and use the access provided in accordance with the conditions listed above.

Support response times

The following rules apply to support requests:

• Response time: We aim to answer every request as quickly as possible — typically within 2 hours of submitting a ticket.
• Official policy: While we aim for speed, our official response time is up to 24 hours, which lets us review your issue and prepare a detailed, helpful response.
• How to submit a ticket: Complete all required fields and include detailed information about your issue — it helps us resolve it faster.
• Viewing ticket history: You can check the status of your request and view all your previous tickets anytime in your Dashboard.

Protecting our infrastructure

To keep the service stable, we use real-time automated load monitoring that analyzes server load. Each individual HTTP request (e.g., a single curl call) is counted separately. The number of concurrent connections doesn't affect the request count, since thousands of requests can be sent through a single tunnel. Some users send tens of millions of requests per hour through just a few connections, overloading the infrastructure and degrading service quality for others.

If the excess load is minor, you'll receive a preliminary notice recommending you reduce your request rate. If the load puts the infrastructure at risk, the system may immediately throttle (rate-limit) your requests and send an automated notification explaining the restrictions.

Additional services

We offer a range of additional services to fit your needs — both standard and premium options — so you can get the most out of our proxies.

Free services

• Excluding specific subnets from your proxy package.
• On-demand proxy replacement at your request on the first day after purchase.
• Partial replacement of proxies within an existing package.
• Early cancellation outside the standard once-per-3-days window.
• Other minor actions that require minimal time.

Paid services

Some specialized requests require additional resources and time from our technical team:

• Splitting a large proxy package into several smaller ones — $100 (one-time).
• Selecting and keeping only specific subnets within a proxy package — $30 (one-time).
• Other tasks requiring significant technical resources are discussed individually with our support team.

This list is not exhaustive — if you need something specific, contact our support team through the ticket system and we'll discuss options and pricing individually.

How UDP support is enabled

UDP protocol support is an optional paid add-on and can be added to any plan. The add-on costs +50% of the plan price. It is enabled manually by our team and only through the ticket system in your Dashboard — it is never activated automatically and is not included by default on new plans.

How it works:

• You purchase a suitable proxy package.
• After the purchase, you open a ticket in the Dashboard and ask us to add UDP support to your service.
• We enable UDP support for the IP addresses of your service. Activation happens within 24 hours of your request.
• After activation, the service price is adjusted (+50% of the plan price), and we issue a separate invoice for the add-on.

UDP support can be enabled on any day of your service term — you don't need to buy it for a full 30-day period. The surcharge is prorated for the remaining term of your plan.

The UDP add-on renews alongside your main plan for as long as you keep the service. Proxy list refresh (replacement) remains available — proxies issued after a refresh will also support UDP.

Website compatibility

We offer datacenter proxies — not residential or mobile proxies — which means some websites may identify them as IP addresses associated with automated actions or VPN usage. Success with specific sites often depends on proper fingerprint and session management on your end.

While we provide dedicated pages for proxies optimized for specific websites, what we ultimately sell is working proxies. We guarantee that 100% of the proxies are working and have full internet access. However, we cannot guarantee that 100% of the proxies will be compatible with every website you choose to use. By purchasing a service, you acknowledge that some proxies may not work reliably — or at all — with specific target sites. For this reason, we offer a flexible refund policy available to all users.

Our standard plans don't include proxies tailored to specific websites by default. However, you can always contact our support team to request an on-demand proxy list refresh (free of charge) or help selecting IP addresses that work with a particular website (a paid service).

What we block

To prevent abuse and comply with applicable laws, we restrict access through our proxies to certain websites. This includes all websites related to banking and major payment services, government portals, email services and mass mailing platforms, as well as stock exchanges. We also block access to websites operated by major companies and organizations such as Sony, BBC, Microsoft (live.com, microsoftonline.com, Skype), PlayStation, and Spamhaus.

You can always check whether a specific domain is blocked by contacting us via the online chat (bottom right corner of the website). Our live chat is available 24/7.

Access to Google Search results

Please note that access to Google Search results is blocked on most of our proxies — please keep this in mind before purchasing. Other Google services continue to function normally. This restriction helps maintain the quality and reliability of our services for all users.

How we verify proxy geolocation

To verify the geolocation of our proxies, we rely exclusively on the official RIPE database. RIPE (Réseaux IP Européens Network Coordination Centre) is the primary source for IP geolocation data, as it manages IP address distribution in Europe and provides the most accurate and up-to-date information.

Datacenter proxies can often change their registered location, which differentiates them from residential and mobile proxies. Third-party geolocation databases such as 2IP, MaxMind, and IP2Location are not authoritative and may update with significant delays.

Please also note that companies like Google, Yandex, Meta, and Instagram maintain their own internal IP geolocation databases, and IP addresses cannot be verified against those systems.

User accounts and security

When creating an account with PapaProxy.net, you are fully responsible for maintaining the confidentiality of your login credentials, including your password, and for all activities conducted under your account. We recommend using strong passwords (a combination of uppercase and lowercase letters, numbers, and symbols) and keeping them private.

If you become aware of any unauthorized use of your account or any other security breach, you must immediately notify PapaProxy.net. We are not responsible for any loss or damage arising from your failure to comply with these security obligations.

While we take reasonable precautions to protect user account information, the security of your data also depends on your own adherence to security best practices. Please remember that data transmission over the internet can never be completely secure. Although we strive to protect your personal information, PapaProxy.net cannot guarantee or ensure the absolute security of any information you transmit to us or through our services.

Intellectual property rights

All content and services provided by PapaProxy.net, including but not limited to text, graphics, logos, images, and software, are the property of PapaProxy.net or its licensors and are protected by intellectual property laws. No part of the services or website content may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without the express written permission of PapaProxy.net.

You may use PapaProxy.net’s services and content solely for personal and non-commercial purposes, provided you retain all copyright and proprietary notices contained in the original materials and do not alter the content in any way.

Any use of PapaProxy.net’s content outside the scope of permitted use defined in these terms, without prior written authorization, is strictly prohibited and may result in civil and criminal liability.

Changes to the Terms

PapaProxy.net reserves the right to modify these Terms of Use, as well as any other documents, policies, or guidelines published on our website, at any time and without prior notice. Changes take effect immediately upon publication on the website.

We encourage you to review the Terms of Use and related documents regularly to stay informed about any updates. Your continued use of PapaProxy.net’s services after any changes indicates your acceptance of the updated terms. If you do not agree with the changes, your sole option is to discontinue using PapaProxy.net’s services.

Changes may include, but are not limited to, the introduction of new services, modifications to existing services, the addition of new features, the removal of old features, or updates to pricing and payment terms.

Termination

PapaProxy.net reserves the right, at its sole discretion and without prior notice, to suspend or terminate your access to the services, in whole or in part, at any time if you violate these Terms of Use, applicable laws, or if your behavior harms other users, PapaProxy.net, or third parties.

Upon termination of your access for any of the reasons mentioned above, you must immediately stop using the service and delete all copies of any materials downloaded from our website, along with any derivative works.

PapaProxy.net also reserves the right to modify, suspend, or discontinue any services (or any part thereof) at any time, with or without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the services.

If your account is terminated, you will still be responsible for fulfilling any obligations incurred before the date of termination, including any outstanding payments owed to PapaProxy.net.

Affiliate program terms

1. Self-referrals (signing up through your own affiliate link) and creating fake accounts to receive affiliate payouts are prohibited.
2. Spamming in any form (email, forums, blogs, websites), or any activity that could get our domains or IPs blacklisted, is strictly prohibited.
3. Creating phishing websites that imitate or misuse our brand is strictly prohibited.
4. Misleading visitors about the terms and conditions of proxy purchases, or providing outdated information, is prohibited.
5. Traffic from websites containing illegal, pornographic, or offensive content, as well as incentivized or otherwise low-quality traffic, is prohibited.
6. Posting on forums on behalf of our company without prior approval is prohibited.
7. Running paid ads using our brand keywords without prior consent is prohibited.

If any of these rules are violated, the affiliate may forfeit their payouts, and their affiliate account may be suspended. We reserve the right to request examples of traffic sources for verification. By participating in our affiliate program, you agree to these terms. All affiliate commissions are credited to your account within 30 days after your referral’s payment.